I have already purchased a language course and have a question

Questions concerning the access to my language course

What do I do if I haven't received my access data?

If you cannot find your access data in your e-mail box, please check your spam folder. Sometimes our mails unfortunately end up there—without us being able to influence this. If you can't find them there either, it may be that we haven't received your payment yet. This can take 3-4 working days after the day of purchase.

When will I receive my access data?

You receive your access data via email right after your payment.
If you have paid for your language course via Paypal or credit card, you will receive an email with the access data as soon as we receive your payment.
If you have paid by bank transfer, you will receive the access data as soon as the payment appears in our account statement, please note that this can take up to 3/4 business days, depending on your bank.
As soon as we have confirmed your payment, we will send your access data via email.

I didn't receive access data to my course immediately after my payment. What now?

If you didn't receive your language course immediately after your payment, there could be several reasons, please check if one of the following applies to your situation:
1. The access could have been activated by us, but the email with your access data might have been moved to your spam folder. Please check your spam folder.
2. You may have used an incorrect e-mail address when ordering your course. You can check that by going through your mailbox or spam folder. If you did not receive any confirmation mail, please contact our customer support.
3. Another possibility is linked to the payment method you chose: If you have paid via bank transfer the payment might take a little longer to be processed. Generally you should expect 3/4 business days for that (international transfers might take longer).
If you ordered your language course on a Saturday, you should not expect to receive the mail with your access any sooner than Monday. Since Sunday is not a business day, we do not activate courses on this day.

If none of the above mentioned possible errors gave you a plausible explanation as to why your access email has not yet arrived:
Please, retrieve your access data via this help page.

I forgot my password, how can I retrieve it?

Please visit the Lost Password web-page to retrieve your password and/or user name.

I accidentally paid twice. How can I undo this?

If you have accidentally paid twice for a course, please contact us so we can look into your matter and refund the surplus amount:
Please fill in our refunds form—this way we can help you much faster:
Refunds form

I accidentally ordered multiple courses—but haven't paid yet.

If you accidentally ordered multiple courses, please cancel the surplus orders. You don't have to contact us for this. Just open the email with your order confirmation and click on the cancellation link.
The link can be found at the very bottom of your email.
Now simply place a new order for the course you'd like.

I accidentally ordered and paid multiple courses.

If you have ordered multiple courses by mistake and already made a payment, we will be happy to cancel your order and return your payment as soon as possible.
Please visit our refund form to initate the refund process:


Refunds form

 

Of course you can place a new order with the course you initially intended buying afterwards.

I have accidentally ordered twice.

If you have accidentally ordered your course twice and haven't paid yet, just make sure you cancel one of these two orders.
You do not necessarily have to get in touch with us to do so: Just open your confirmation mail, click on the cancellation link at the very bottom.

I have purchased the wrong course and have already paid.

If you have accidentally purchased the wrong course and already placed your payment, we will cancel your order and refund the payment you have already made.
Please fill out our refunds form to initiate the refund process:
Of course you can place a new order afterwards.
Refunds form

I have ordered the wrong course—but haven't paid yet.

If you have accidentally ordered the wrong course but haven't paid yet please cancel your order.
You do not necessarily have to get in touch with us to do so. Just open your order confirmation email and click the cancellation link.
This link can be found at the very bottom of your email.

Why do I receive requests for payment, even though I have already paid?

Sometimes customers pay for a course but still receive requests for payment.
This has nothing to do with the fact that the payment has not arrived, but is usually due to the fact that the course was ordered twice by mistake.
Because this is subsequently not noticed, a payment reminder will eventually be sent out for the second order, because our system is waiting for it to be paid.
If you have accidentally ordered your desired course twice please cancel your second order.
You do not necessarily have to get in touch with us to do so. Just open your order confirmation email and click the cancellation link.
This link can be found at the very bottom of your email.

I would like to order more language courses:

I would like to order a second course with partner access. How do I do that?

You will find the option to place an order with a partner access within your language course.

I have a question about using my course:

How do I log on to my language course?

After placing your payment, you received an e-mail from us.
There you will find access to your language course.

→ You have your access data ready? Perfect:
Log into your language course with your username and password on this website:
www.17-minute-languages.com/en/login/

→ You have already bought a course and are waiting for your login information?
Then you have received an e-mail from us with your personal access data.
If you have lost this email, please use the following link to restore your data:
Forgot your username / your password?

→ You are currently testing the language course as a free trial?
After you signed up for your free trial, we sent you an e-mail with a link.
This link takes you to a trial version of your language course and is valid for 48 hours.
You can test and get to know the language course during this period.
By the way: If you decide to buy the course after the free trial, you can transfer the scores you made in the trial version into your online course :)

How do I learn with the course?

There are two approaches to learning with the course:
If you choose the daily tasks you can set a learning time and will then be guided through vocabulary, grammar and texts day by day. Your daily tasks will automatically be chosen by the software. With the other learning methods (you will find in the menu on the left hand side of your course) you can work your way through the content bit by bit and follow your own plan.

Can I use my language course on several devices at the same time (for example, on my smartphone and my tablet)?

Our language courses are online courses—and this has a big advantage: you can use the language course on several devices without any problems. For example, you could learn on your smartphone in the morning on the way to work. On your lunch break, you log on with your computer and practise a few words. In the evening, you make yourself comfortable on your couch with your tablet and learn for a few more minutes. You always start at the same point in the course where you left off.

Is it possible to share the language course with several users?

A normal access is not suitable for use by more than one person, as you will always continue learning exactly where you left off last time. Therefore the software is designed for single use only.

I would like to start my language course over again. Is that possible?

To start your course over again, simply follow these steps:

1. Open the course and go to the main menu.
   On the left side of the screen you will find the menu item Assessment test when you click on Extras .
2. Go to the assessment test and click: Yes, delete study history and start the test again.
3. Then you simply click through the test without marking any answers. After that your language course will start at vocabulary 1 and lesson 1 again.
   Now you can use the daily tasks starting from chapter 1.

Please note, that this will delete your previous learning progress and all your scores.

I am learning a language with a new script. Is there a transcription?

If the language you are learning is using a different script than the one you are familiar with, you might want a transcription. You can add this transcription to your daily tasks by pressing the button labelled ABC. You will also see the button with the lettering ABC in all other learning methods. This button always has the same function. If you press this button twice, the transcription disappears again.
Did you know that your language course also has a built-in script training program? This script trainer helps you to learn the new script quickly and successfully. You can find your trainer by clicking on: Trainer + PDFs.

How can I change my username?

You can easily change your username.
Simply click on your profile picture (top left in the main menu of your course).
This will take you to your profile settings, where you can customize and change your user name, profile picture, backgrounds and superlearning music settings.

Can I change my rewards?

You can't choose the rewards you get for your scores.
But you can select from a number of rewards once you have
accumulated a sufficient number of points.

Where can I find an overview over the vocabulary contained in my course?

You can find an overview over all vocabulary in your course in the main menu on the left side under the item Vocabulary.
Here you can find all words from any chapter in your course.
You are also able to search for specific words if you click on Search Dictionary.

How can I make the best use of my rewards?

When you finish your learning session and your daily tasks, you will find a page with an overview over all the points and rewards you have earned so far.
At this point you can cash in your rewards and choose a bonus.
Via this page you access all your bonuses.

Can you also learn offline?

This language course is an online language course. To use it, you need an internet connection.

Can I change the language of instruction?

No, the language of instruction can not be changed. Please visit 17 Minute Languages to find 16 different languages of instruction.

Is there a certificate?

No, we cannot issue certificates about your learning success.

Where can I find the dialogue texts?

To access the dialogue texts in your course, you first have to open your course.
Then you should click on the field Additional learning methods (without daily tasks) in the left side menu.
Then a menu with various supplementary learning aids will open.
Under Dialogue text, another submenu will open.
Here you will find an overview of all texts in the chapter Dialogue Text.

Can I study without using the daily tasks?

You can either decide on guided learning and then get daily assignments.
With these tasks you can reach points and scores to compare yourself to other users and track your achievements.
But the course also offers the option to learn without those daily tasks.
In the main menu on the left side you will find an item labelled Further studying.
Here you will find the whole content of your language course and follow our own study program.

How many words have I learned already? Is there a statistic?

When you finish your tasks for the day, the software will show you a statistic on your progress.
There you will find an overview of how many words you already know.

Can someone help me with a translation?

Unfortunately, it is not possible for us to do or assess translations. We recommend Google Translate and DeepL for this purpose.

How can I repeat a lesson?

The daily tasks are not the only way to study with your language course. You can study in your own rhythm and repeat lessons at any time.
To do so, please click: Further studying.
Now you can choose the specific lesson you would like to repeat.
In addition, you can choose, which part of a lesson you want to study, whether you would like to practice a dialogue text again or take a closer look on a vocabulary list.

How does the point/scoring system work?

You get points for all completed tasks.
After completing your daily tasks you can transfer your points online to a leaderboard connecting all our users.

Did you know? We have extended this feature for you:
Each day is measured by different criteria:
Sometimes it's your learned vocabulary of the last 7 days.
Sometimes the study minutes of the last 3 days count for your score.
And sometimes it's only the specific study day.

If you transfer your points online, you can compare your score with other students.
You are not satisfied with your placement?
No problem! Just return to your language course, continue studying and improve your standing in no time!

Where can I find more information about the superlearning music?

Together with our sound engineers and meditation teachers we have developed a superlearning music for you that helps you to study more efficiently and in a relaxed way.
As you learn, you will hear a music that deeply relaxes you.
Within a short time you will be completely calm and able to fully concentrate on the vocabulary.
We also integrated the so-called Binaural Beats technology into the audio, which helps you to remember the words permanently.
We recommend to study with headphones, so that the the music can unfold its full effect.
You can also use the superlearning music independently from the language course, for example if you need to focus on your work and want to eliminate distraction.
If you'd rather study without the superlearning music, you can turn it off at any time.

How can I turn off the superlearning music?

In many places in your course you will find an icon with a music note. If you click on that icon it will change to a crossed music note. Then you have deactivated the superlearning music in your language course. Of course, you can turn the music back on at any time: to do so, simply tap the music note icon again.

How can I print out flashcards?

To print out flashcards with the vocabulary from your language course, please klick on the menu item Further studying.
You should see the sub-menu items now.
Then you...

1. open the tab: Vocabulary or Dialogue Texts

2. click on: Flashcards in the section Learning

Now you have the choice of how you want to print the vocabulary:

You can either print both languages on one side or print your mother tongue in the front and the translation into the foreign language on the flip side.

I have a technical question

How do I save my learning status?

The online course automatically saves any progress you make.
If you click on the Transmit to leaderboard item after completing your learning day, you can check your statistic and compare yourself with other learners in rankings.

I have a technical problem. Can you help?

Many problems can be solved by changing the browser.
Please start your language course again in another browser. For our software we recommend Google Chrome or Mozilla Firefox.

What do I do if a white screen appears?

If, in the progress of using the course, you encounter a white screen after clicking or tapping on a menu item, there is probably an underlying error at this point.
This error can be caused by the browser. In this case, the error could be easily worked around by switching to a different browser.
Alternatively, it may be due to an update from us that is causing problems.
Either way, it's important that we know about this error in order to either react to the browser changes or fix update bugs.
Please report the white screen to our support.

Do I need an app to use my language course?

No, you don't need an app to use your language course. You can easily open the link to the course in any browser.

I have a question regarding a refund or cancellation

How can I cancel an order (if I have not placed a payment yet)?

If you wish to cancel your order and have not yet paid, please click on the cancellation link at the bottom of your order confirmation mail.
Your order will then be cancelled and you will not receive any more requests of payment.

I would like to return my language course. What do I have to do?

I f you wish to cancel your order because the course does not meet your expectations and you have already placed your payment, please fill out this form: Refunds form

I have not yet purchased a language course and have a question

Questions about placing an order

How much are the courses?

You can find the prices of each course on the respective product page. Just follow the button labeled Order.
Unlike the strategies of other providers, with us you only have to pay once.
We want you to learn the new language quickly—and we are not interested in introducing you to the language as slowly as possible just in order to keep you as a paying customer. And even if you receive the language course by making a one-time payment, we still guarantee you a valid access for 10 years.

Is this a subscription?

Unlike the strategies of other providers, with us you only have to pay once.
We want you to learn the new language quickly—and we are not interested in introducing you to the language as slowly as possible just in order to keep you as a paying customer. And even if you receive the language course by making a one-time payment, we still guarantee you a valid access for 10 years.

How do I order a language course?

1. please choose the language you want to learn.
2. click on the button: Order—or scroll to the bottom of the page.
3. there you can choose a language course package, e.g. Beginners, Complete or Business and click on: Continue
4. now you can enter your data and place the payment for your course—and start learning right away.

Can I pay by instalments?

No, we do not offer payment by instalments.

Will I receive an invoice that lists VAT?

Yes, you will receive an invoice with VAT after paying for the course.
Once the course has been paid for, you will receive an e-mail with your access data within one working day via email.
Under the access data you will find a link that leads to your invoice, which you can print at any time.

Is there a warranty?

Yes, we offer a warranty for the courses you have purchased from us.
It is valid for 31 days starting from the activation of the language course.

How long is the access to my language course valid?

Your account remains active for 10 years.
This gives you more than enough time to learn the language.
The vast majority of our customers only need three months to work through the course and to become fluent in the new language.

Is the full version the same as the free trial?

Yes, both versions are identical. However, you can acces your free trial version only for two days, you can access your full version for 10 years.

Why haven't I received my free trial?

If you have not received your free trial, please check your spam folder. Sometimes e-mails are moved there, we have no influence on this. If there is no e-mail from us there either, please register again with a different e-mail address.

How can I unsubscribe from the newsletter?

Of course you can unsubscribe from our newsletter at any time.
Please just open the last newsletter you have received.
At the end of the mail you will find a link where you can unsubscribe from the newsletter.

Is there a children's language course?

We don't have a pure children's language course in our product lines, but there is a kid's mode integrated within the regular language course.
To switch your course to a course suitable for children, please access the courses settings. There you will find a button named kid's mode. Switch it to green and the course automatically adapts to a child's learning. The course is suitable for children from the age of 10.

Can I pay by bank transfer?

Yes, you can pay by bank transfer. Simply complete the order, select credit card, but then do not fill in any credit card details. You will then automatically receive an email with our bank details.

Questions regarding trials

Can I try the language course for free? Is there a trial?

You can get to know and try the language course free of charge and without obligation to buy.
Register here for the free demo version:

www.17-minute-languages.com/en and click on Start your free trial.

My free trial has expired—but I would like to continue learning. What can I do?

Your personal free trial is available for 48 hours.
During these 2 days you can test the course at your leisure.
After these two days, your trial account will expire.
If you'd like to continue the course, you can buy the full version at any time. Here you can find the overview of all available languages and levels:
www.17-minute-languages.com/en.
You can test this full version for another 31 days without obligation. If you do not like your language course, you can return the course during this warranty period.

How can I unsubscribe from the newsletter?

Of course you can unsubscribe from our newsletter at any time.
Please just open the last newsletter you have received.
At the end of the mail you will find a link where you can unsubscribe from the newsletter.

Questions regarding the publishing program

Which language(s) can I learn?

On our website 17 Minute Languages you can find all the languages we offer.
There are about 80 languages to choose from.
You have the choice of different levels for many languages.
For most languages we offer levels from A1 to C2!

I want to learn a language that uses a script that is new to me: Will I also learn the foreign script with the course?

Yes, with our language courses you will also learn and practice the new script. However, you will also find a transcription in the course that will make learning easier.

Which levels are there?

We offer a wide range of language courses for many languages at different levels.

Beginners can start learning a new language with an A1 / A2 basic course.

Anyone with basic knowledge can start learning with a B1 / B2 Advanced Course.

Here is a small overview of the different levels we can offer you:

Travel course:

• 
  Target group: Beginner
  


• 
  Vocabulary: vocabulary for your holidays (450 words and useful phrases)
  


• 
  Contents: vocabulary & useful phrases
  

Basic course:

• 
  Profile: The most important vocabulary you will need in everyday conversation.
  


• 
  Target group: Beginner
  


• 
  Vocabulary: basic level (1.300 words)
  


• 
  Contents: Vocabulary & dialogue texts
  
• 
  Level CEFR: A1 + A2
  

Intermediate course:

• 
  Profile: How to have a natural and flowing conversation in a range of topics.
  


• 
  Target group: Advanced
  


• 
  Vocabulary: intermediate level (1.800 words)
  


• 
  Contents: Vocabulary & dialogue texts
  


• 
  Level CEFR: B1 + B2
  

Business course:

• 
  Profile: Communication skills that will boost your career
  


• 
  Target group: Advanced
  


• 
  Vocabulary: business vocabulary (2.000 words)
  


• 
  Contents: vocabulary & collection of useful and important dialogues and phrases
  


• 
  Level CEFR: B2 + C1 + C2
  

Proficiency Course:

• 
  Profile: Communication at a native level
  


• 
  Target group: Advanced
  


• 
  Vocabulary: proficiency level (2.100 words)
  


• 
  Contents: vocabulary on specialised topics
  


• 
  Level CEFR: C1 + C2
  

Our language courses are based on the
Common European Framework of Reference for Languages.

Check out at what levels your desired language is available.

Can I take a placement test?

You are not sure at which level you speak a language?

We offer online placement tests for many languages.

Take the placement test.
The test is online, free of charge and anynomous.

After only 3 minutes you will know your language level.

What do the language courses contain?

We offer languages in different levels.
With our learning method you will be able to learn vocabulary quickly and permanently.
As the name suggests 17 Minute Languages:
In as little as 17 minutes per day you can learn a new language.
Our software offers great flexibility and support for every type of learner, even those who have very little time.

Will I receive the course on CD/DVD?

No, our language courses are purely online courses. You can use them on any of your devices (smartphone, tablet, laptop).

Can you learn several languages at the same time?

Yes, you can learn several languages at the same time. However, we recommend that they are from different language families so that you don't mix things up.

Questions about system requirements / use on different devices

What devices are compatible with the course?

The online course works with Windows (11, 10, 8, 7, Vista, XP), macOS and Linux, on your iPhone or iPad, and on Android smartphones and tablets.

Can I use the course on multiple devices?

Yes, the course can be used on different devices at the same time.
If you want to change the device, you do not need to make any additional settings on the previous device.
You can start the course directly on any new device by opening the browser of your choice and entering your access data on the log-in page.
The easiest way to switch devices quickly is to bookmark the link to your course in your browser.
The course will automatically adopt your current learning status and you can switch from one device to another at any time.

Can I share the course with other users?

A normal single access is not suitable to be used by more than one person, because you will always continue learning exactly where you left off last time. The software is designed for single use only.

Are there any basic requirements like a particular operating system for using the language courses?

Our language courses are online courses.
When learning, make sure that your device accepts cookies and HTML5 data and that they are not deleted.
You can download the course from any smartphone (Android, iPhone, Windows), from any tablet (iPad, Android or Windows Tablets) and use from any computer running Windows 11, 10, 8, 7, Vista, XP, Linux or Mac.
You always learn where you left off last time, regardless of the device.

Can I use the course without Internet connection?

Our language courses are online courses only.
To use the language course, you need an Internet connection. That's the only requirement—you don't need to install anything. You simply log on to the course with your access data and start learning.